FAQ

Frequently Asked Questions


Is it safe to use my credit card? Absolutely! In fact, it's safer to use your credit card over the Internet than in a restaurant or department store. If you would like more information about our credit card security policy, please read more about safe & secure shopping at PROTECH Products.

Does PROTECH Products charge sales tax? State laws require a California-based business (such as PROTECH Products) to collect sales tax on orders shipped to California addresses. In our case, the amount of sales tax collected is based on the tax rate for the City of Burbank, California. We are currently not required to collect sales tax on orders shipped to residents of any other states.

Can people outside of the U.S. shop at PROTECH Products? PROTECH Products will ship almost anywhere in the world. Please read more about International Shipping.

What are the shipping options? We ship via U.P.S. ground service. Alaska, Hawaii, Canada, Puerto Rico, and foreign orders please read about international shipping.. For more information on shipping and on how we calculate shipping charges, read all the details on shipping information.

Does PROTECH Products have a 30 Day money-back guarantee? Absolutely! We offer 100% satisfaction guaranteed on all your purchases. For more detailed information, read our return policy.

How do I return something to PROTECH Products? If upon receipt of an item your are not satisfied, simply return it, (shipping prepaid) in unused condition for an exchange or refund (shipping charges are not refundable) within 30 days of shipping date. C.O.D.s are not accepted on return items.

Can I get a PROTECH Products catalog? We are currently listing all our products online.

NOTE: Prices are subject to change without notice.